TLC Fertility

Da. Mogu da ti napravim kompletan SalesIQ FAQ set koji developer može da unese, a ti možeš da koristiš kao osnovu za Answer Bot / Resources.

Zoho SalesIQ Answer Bot koristi Resources, uključujući Articles, FAQs, Small Talks i Business Terms. Zoho navodi da FAQ može imati više varijacija pitanja za jedan odgovor, što je baš ono što ti treba za smanjenje Vertex poziva. (Zoho Corporation)

Krenuo bih ovako:

Struktura za svaki FAQ¶

FAQ title: interno ime
Main question: glavno pitanje
Question variations: drugačiji načini kako pacijent može pitati
Answer: kratak odgovor
Route to Vertex: yes/no
Lead capture trigger: yes/no

Prvih 10 FAQ koje bih odmah napravio¶

1. Schedule Consultation¶

Main question:
How can I schedule a consultation?

Question variations:
I want to book a consultation
Can I schedule an appointment?
How do I make an appointment?
I want to speak with a fertility doctor
Can I book online?
How do I contact TLC Fertility?

Answer:
You can schedule a consultation with TLC Fertility by calling (818) 344-8522 or using the contact form on our website. The team can help you choose the right consultation type and location based on your needs.

Route to Vertex: No
Lead capture trigger: Yes

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2. Phone Number¶

Main question:
What is your phone number?

Question variations:
How can I call you?
What number should I call?
Can I speak with someone?
Do you have a clinic phone number?
What is TLC Fertility’s contact number?

Answer:
You can call TLC Fertility at (818) 344-8522.

Route to Vertex: No
Lead capture trigger: Yes

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3. Locations¶

Main question:
Where is TLC Fertility located?

Question variations:
Where are your offices?
Do you have a Tarzana location?
Do you have a Valencia location?
Are you in Los Angeles?
Where is the clinic?
Which locations do you have?

Answer:
TLC Fertility has locations in Tarzana and Valencia, serving patients across the Los Angeles area, San Fernando Valley, Santa Clarita, and international patients traveling for care.

Route to Vertex: No
Lead capture trigger: Maybe

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4. Zoom Consultation¶

Main question:
Do you offer Zoom consultations?

Question variations:
Can I have a remote consultation?
Do you offer virtual appointments?
Can I speak with the doctor online?
Can I start with a video consultation?
Can I consult from another state or country?

Answer:
Yes. TLC Fertility offers remote consultation options, including Zoom when appropriate. This can be helpful for local patients, out-of-state patients, and international patients who want to begin with a records review before traveling.

Route to Vertex: No
Lead capture trigger: Yes

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5. International Patients¶

Main question:
Do you work with international patients?

Question variations:
Can I do IVF if I live abroad?
Do you accept international patients?
Can I start IVF remotely?
I live in Germany, can I become a patient?
Can I travel to California for fertility treatment?
Do I need to come to California first?

Answer:
Yes. TLC Fertility works with international patients and can often begin with a remote consultation, records review, and guidance on initial testing before you travel. The team can help you understand the expected timeline, required visits, and treatment planning in California.

Route to Vertex: Yes if user gives personal situation
Lead capture trigger: Yes

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6. IVF Services¶

Main question:
Do you offer IVF?

Question variations:
Can I do IVF at TLC?
Do you provide in vitro fertilization?
Is IVF available at your clinic?
I am interested in IVF
Can I start IVF with you?

Answer:
Yes. TLC Fertility offers IVF care, including ovarian stimulation, egg retrieval, embryo creation, embryo freezing, embryo transfer, and genetic testing when appropriate. The best starting point is a consultation so the doctor can review your history and treatment goals.

Route to Vertex: Yes if user gives age/history
Lead capture trigger: Yes

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7. IVF Cost¶

Main question:
How much does IVF cost?

Question variations:
What is the price of IVF?
How much is fertility treatment?
Is IVF expensive?
Do you have IVF pricing?
How much should I expect to pay?
What does IVF include?

Answer:
IVF cost can vary depending on medications, monitoring, lab services, anesthesia, embryo freezing, genetic testing, and your treatment plan. TLC Fertility reviews expected costs before treatment begins. To get more accurate guidance, the team will need to understand which treatment you are considering.

Route to Vertex: Yes
Lead capture trigger: Yes

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8. Insurance¶

Main question:
Do you accept insurance?

Question variations:
Do you take PPO insurance?
Is fertility treatment covered by insurance?
Can I use my insurance for IVF?
Do you verify benefits?
Does my plan cover fertility treatment?

Answer:
Insurance coverage depends on your specific plan and benefits. TLC Fertility can help review your insurance information and explain what may apply to your consultation, testing, or treatment. Please contact the office or submit your information through the contact form.

Route to Vertex: No, unless detailed personal plan question
Lead capture trigger: Yes

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9. Financing¶

Main question:
Do you offer financing?

Question variations:
Can I finance IVF?
Do you have payment plans?
Are financing options available?
Can I pay monthly?
Do you work with fertility financing companies?

Answer:
TLC Fertility can discuss financing options for fertility treatment. Availability depends on the service and your individual situation. The team can review financing resources with you during the consultation or after your treatment plan is outlined.

Route to Vertex: No
Lead capture trigger: Yes

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10. Egg Donation¶

Main question:
Do you offer egg donation?

Question variations:
Can I use donor eggs?
Do you have an egg donor program?
Do you work with egg donors?
Can I do IVF with donor eggs?
I need donor eggs
Do you offer donor egg IVF?

Answer:
Yes. TLC Fertility offers care for patients using donor eggs. This may include donor egg IVF planning, sperm source review, embryo creation, genetic testing when appropriate, embryo freezing, and embryo transfer preparation.

Route to Vertex: Yes if user gives personal situation
Lead capture trigger: Yes

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Sledećih 10 koje bih dodao posle toga¶

Surrogacy / gestational carrier
PGT-A genetic testing
PGT-M genetic testing
Embryo freezing
IUI
Female fertility testing
Male fertility evaluation
Abnormal semen analysis
Recurrent miscarriage
Age 39/40+ and IVF

Za najosetljivija pitanja, kao miscarriage, abnormal semen analysis, age 40+, tube removal, low AMH, PCOS, endometriosis, ne bih pravio čvrst FAQ koji glumi medicinski savet. Tu bih dao kratak siguran odgovor i onda prebacio na Vertex ili consultation flow.

Najbolji sledeći korak: napraviću ti kompletan top 30 SalesIQ FAQ sheet u formatu koji možeš direktno kopirati u Google Doc ili poslati developeru.

Da, ali ne kao jedino rešenje.

U SalesIQ bih napravio FAQ / Resources / Articles za pitanja koja se stalno ponavljaju, a custom Vertex bot treba da se pali samo kada odgovor nije jednostavan ili kada treba lead capture.

Zoho SalesIQ ima knowledge base kroz Resources, uključujući FAQs i Articles, koje mogu koristiti i agenti i botovi za self-service odgovore. Zoho posebno navodi da FAQ može imati više varijacija pitanja za jedan odgovor, što je korisno za bot jer pacijenti ne pitaju svi istim rečima. (Zoho)

Za TLC bih napravio ovo:

FAQ koji ne treba da troši Vertex¶

Ovo može biti static / SalesIQ FAQ:

Do you offer IVF?
Do you offer egg donation?
Do you work with international patients?
Where are you located?
What is your phone number?
How can I schedule a consultation?
Do you offer Zoom consultations?
Do you accept insurance?
Do you offer financing?
Do you offer surrogacy care?
Do you offer PGT-A / genetic testing?
Do you have a clinic in Valencia?
Do you treat male infertility?

Za ova pitanja nema potrebe da Vertex svaki put generiše novi odgovor.

Šta ipak treba da ide kroz Vertex¶

Vertex treba za pitanja gde korisnik daje svoj slučaj:

“I am 39 and want IVF.”
“I had two miscarriages.”
“My tubes were removed.”
“My sperm analysis is abnormal.”
“I live in Germany and want donor eggs.”
“How much will IVF cost for me?”
“I want to start next month.”

Tu bot treba da razume kontekst, odgovori pažljivo i pređe u lead capture.

Najbolja logika¶

Ne bih radio samo SalesIQ FAQ bez custom AI-a.

Bolji flow je:

User pita nešto
SalesIQ / backend prvo proveri da li postoji FAQ match
Ako postoji, vrati kratki FAQ odgovor
Ako nema dobrog match-a, pošalje se na Vertex
Ako korisnik pokaže high intent, bot skuplja lead podatke

Primer:

User: “Do you offer Zoom consultation?”
FAQ odgovor bez Vertex troška.

User: “I’m 42, live in Germany, and want IVF with donor eggs. Can I start remotely?”
Vertex odgovor + intake pitanja.

Kako da strukturiraš FAQ¶

Svaki FAQ treba da ima:

Jedan kratak odgovor
Više varijacija pitanja
CTA na kraju

Primer:

Question: Do you work with international patients?

Varijacije:

Can I do IVF if I live abroad?
Do you accept international patients?
Can I start treatment remotely?
Can I have a consultation from Germany?
Do I need to travel to California first?

Answer:
Yes. TLC Fertility works with international patients and can often begin with a remote consultation, records review, and guidance on initial testing before you travel. The team can help you understand timing, required visits, and which treatment options fit your goals. To schedule a consultation, call (818) 344-8522 or use the contact form.

Moj predlog¶

Da, napravi SalesIQ FAQ za top 20 do 30 pitanja.

Ali nemoj tamo stavljati duga medicinska objašnjenja. FAQ treba da bude kratak, siguran i konverzioni.

Najbolji setup:

SalesIQ FAQ = cheap fixed answers
Vertex AI = personal case questions + lead capture
Zoho CRM = final lead storage

To će najviše smanjiti trošak bez ubijanja kvaliteta bota.